Privacy Policy
1. Who we are
Trading Name: Printasticworks
Operated as: a New Zealand sole trader business
Email: info@printasticworks.com
Printasticworks is an online apparel shop selling original printed t-shirts, hoodies, and related products.
We handle your orders with the help of trusted print, fulfillment, payment, and delivery partners, many of whom are primarily based in the USA.
We ship worldwide, including to the EU/EEA, Canada, the USA, Oceania, South America, Asia, and Africa.
2. What information we collect
When you browse our shop
We may collect:
- Your IP address
- Basic browser and device information
- Pages you visit and products you view
- Cookies and similar technologies, as explained in the Cookies section below
When you place an order
We collect the information needed to process and deliver your purchase:
- Full name
- Email address
- Shipping address
- Billing address, if different
- Phone number, where provided or needed for delivery
- Order details
Payment information is handled securely by our payment provider. We do not see or store your full card number.
When you create an account, if available
We may collect:
- Your name and email address
- Login details, including your password in encrypted form
- Shipping and billing details you choose to save
- Your order history
When you contact us
We collect:
- Your name
- Your email address
- The information you include in your message
When you sign up for our newsletter
We collect:
- Your email address
- Your name, only if you choose to provide it
We do not intentionally collect sensitive personal information such as health data, religious beliefs, ethnicity, or similar categories of information.
3. Why we collect it
We only use your information for clear and practical reasons:
- To process and ship your order — necessary to fulfill our contract with you
- To send order confirmations, shipping updates, and delivery information — necessary to fulfill our contract with you
- To help with refunds, reprints, complaints, or customer support — necessary to fulfill our contract and support our legitimate business interests
- To prevent fraud and keep the shop secure — legitimate interest
- To send marketing emails, offers, and product updates — only where you have given consent
- To improve our website and understand how visitors use it — legitimate interest and, where required, your cookie consent
- To meet legal and accounting obligations — legal obligation
4. Who we share your information with
We only share the information that is reasonably necessary with trusted service providers, including:
- Print and fulfillment partners — to produce and ship your order
- Payment providers — to securely process payments
- Shipping carriers — to deliver your order
- Email service providers — when you subscribe to our newsletter or receive transactional emails
- Analytics and marketing tools — to help us understand shop performance and improve the website, subject to your consent where required
We do not sell your personal information.
We expect the companies we work with to handle personal information responsibly and in line with applicable privacy laws.
5. International transfers
Because Printasticworks sells worldwide and works with service providers in different countries, your personal information may be processed or stored outside New Zealand, including in the United States.
Where required, we take reasonable steps to ensure that overseas disclosures are protected by appropriate privacy safeguards and handled in a way that is consistent with applicable law. This may include relying on contractual protections or other recognized transfer mechanisms where relevant.
6. How long we keep your data
We keep personal information only for as long as reasonably needed for the purpose it was collected, including:
- Order records: generally up to 7 years, for tax, accounting, and legal recordkeeping
- Newsletter subscriber data: until you unsubscribe or ask us to remove you
- Account information: until you delete your account, or after a reasonable period of inactivity where applicable
- Analytics and technical logs: usually for a limited period, often around 14–26 months, depending on the tool used and configuration
After that, we delete it or anonymize it where appropriate.
Your privacy rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your data
- Correct inaccurate or incomplete data
- Ask for deletion of your data, where applicable
- Restrict or object to certain processing
- Request your data in a portable format, where applicable
- Withdraw consent where we rely on consent, such as marketing emails
To make a request, email us at:
For GDPR-related requests, we aim to respond without undue delay and usually within one month. If a request is unusually complex, we may take longer where the law allows, and we will let you know.
You may also have the right to raise a complaint with your local privacy or data protection authority.
This policy is intended to reflect our obligations under New Zealand’s Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).
8. Cookies & similar technologies
We use cookies and similar tools to:
- Keep the shop working properly
- Remember cart and login activity
- Understand how visitors use the site
- Support marketing or advertising features, where you have given consent
You can manage your cookie preferences through our cookie banner or through your browser settings.
Some cookies are essential for the shop to function correctly. These may be required for features such as shopping carts, checkout, and account login.
9. Security
We take reasonable steps to protect your information, including secure website connections, trusted service providers, access controls, and other practical safeguards.
No website or online system can be guaranteed to be 100% secure, but we work to keep your information protected and handled responsibly.
10. Children
Printasticworks is not directed at children, and we do not knowingly collect personal information from children in a way that requires parental consent.
Where local laws set specific age requirements for online consent, we aim to respect those rules. In the EU, these thresholds can vary by country.
11. Changes to this policy
We may update this Privacy Policy from time to time.
When we do, we will post the revised version on this page and update the “Last updated” date above. If we make a significant change to how we collect or use personal information, we may also highlight it on the website or contact you where appropriate.
Questions?
info@printasticworks.com
Thanks for trusting us with your information.
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